FAQ's


What about the CamiRocks Diamond sizes and Certifications?

CamiRocks holds a high standard when selecting diamonds for our custom pieces. We will never use a diamond that is smaller than 1.3mm (0.01 carat weight) in diamond size, ensuring that all our pieces are substantial in size (even the smaller ones). All individual diamonds bigger than 0.30 in carat weight will be accompanied by a certificate of authenticity from the Gemological Institute of America (GIA). We only use GIA certified diamonds as they are the world’s foremost authority on diamonds, colored gem stones and pearls. GIA is also the leading source of standards for jewelry and diamonds. You can read more on the Gemological Institute of America (GIA) at https://www.gia.edu/gia-about. CamiRocks does not use “lab grown” diamonds under any circumstances. Only ethically sourced earth mined diamonds are used and sold by CamiRocks.

 

What Colour, Cut and Clarity does CamiRocks use?

CamiRocks lives by the ethos of Cami the owner - “I will never manufacture a piece that I myself would not be proud to wear”. In saying that, the color, cut and clarity of the diamonds we use remain top quality with maximum value ensuring that diamonds remain affordable to the everyday woman. Color: CamiRocks selects diamond colors in the range of H, I and J. We will seldom go lower in color, as we believe that the range of H-J is where our customer’s will receive maximum value. Colors H-J appear white in appearance, with no yellow tints visible to the naked eye. Clarity: CamiRocks uses diamond clarity grades VS1/2 – SI1. We will never use a diamond clarity lower than SI1 (for example SI2 or I1), as these clarities tend to have inclusions visible to the naked eye. Cut: CamiRocks selects diamonds with the cut grade of Excellent and Very Good. These are the two highest cute grades available when assessing diamond cuts and ensures that each and every diamond used has maximum brilliance (shine/sparkle)..

How long does it take to process an order

Each CamiRocks piece is custom made and therefore require 3 - 4 weeks for production. You can find the expected production time in the description of each item to give you a clear indication of when you can expect delivery of your new CamiRocks custom piece.

What if I have an urgent order and need it sooner?

Ask and ye shall receive (possibly) - if you require a rushed order, please email info@camirocks.co.za to see if your order can be expedited or not. Please remember to allow for shipping time over and above the specified order production times.

When will I receive my CamiRocks piece?

You will receive an email with the relevant tracking information once your piece is complete. Average shipping times: UPS Ground: 2-5 business days (excluding weekends and holidays) DHL Express: 3-8 business days (excluding weekends and holidays)*.

Can I get a refund on my order?

All purchases are final. If there is a manufacturing defect upon receipt of your order, please email info@camirocks.co.za within 14 days days of delivery for a replacement. Your item must be unused, in its original packaging and returned within 10 days of the replacement request. Replacements are at the discretion of CamiRocks. Should we believe that the item has been intentionally damaged, damaged by way of negligence or misused, we reserve the right to refuse any replacement requests.

What about sizing?

Please ensure that you order the correct ring size. All pieces are custom made as per your order. No refunds will be issued for incorrect order sizes.Please see our ring sizing guide for assistance.